Accessibility Statement for Rubbish Collection Wandsworth Online Services

This accessibility statement explains how accessibility is supported for users of the Rubbish Collection Wandsworth online information and booking services. Our goal is to make it easy for everyone in the Wandsworth area to find, understand, and use information about rubbish collection, regardless of technology, ability, or circumstance.

Our commitment to accessible rubbish collection information

We are committed to providing an inclusive online experience so that people living, working, or operating businesses in Wandsworth can access rubbish collection information without barriers. This includes residents using assistive technologies, people who rely on keyboard navigation, and users with visual, hearing, cognitive, or motor impairments. We aim to support equal access to information about collection dates, recycling guidance, bulky rubbish collection, and related services.

Standards and WCAG 2.1 AA compliance

Our website is designed to follow the Web Content Accessibility Guidelines, version 2.1, at the AA level. These guidelines are recognised internationally as a standard for making web content more accessible for disabled users and more user friendly for everyone. We regularly review key pages related to rubbish collection in Wandsworth to improve alignment with requirements on perceivable, operable, understandable, and robust content.

Screen-reader and assistive technology support

The Rubbish Collection Wandsworth website is structured to be compatible with common screen readers and assistive tools. Page titles, headings, and content order are created to support meaningful navigation and to help users understand where they are on the site. Images that convey important information have text alternatives. We aim to avoid using images of text, and when this is not possible we provide descriptive text in the surrounding content.

Forms for booking or requesting rubbish collection services in Wandsworth are labelled so that screen-reader users can move between fields, understand what information is required, and submit details effectively. Error messages are written in clear language and appear near the relevant input where possible.

Keyboard navigation and focus management

The website is designed to be usable without a mouse, so that people who rely on a keyboard or alternative input device can access rubbish collection information in the Wandsworth area. Users should be able to move through the site using the Tab, Shift plus Tab, Enter, and arrow keys. Interactive elements can be reached in a logical order, and visible focus styles help users see where they are on the page.

We work to ensure that menus, buttons, and form controls are keyboard accessible and that no content requires complex, time-based, or drag and drop interactions to use core rubbish collection information and services.

Readable content and clear layout

We aim to present information about Wandsworth rubbish collection in a clear and concise format. Content is organised using headings and short paragraphs, and we use plain language where possible so that residents and businesses can quickly understand collection times, accepted materials, and service options.

Colour contrast is chosen to support readability for users with low vision or colour vision deficiencies. We avoid relying on colour alone to convey essential information, and we work to ensure text is large enough and resizable using standard browser tools.

Ongoing improvements

Accessibility is an ongoing process. We review feedback, test updates, and make gradual improvements to help ensure rubbish collection information for Wandsworth remains accessible as technology and user needs evolve. Some legacy content or older documents may not yet fully meet WCAG 2.1 AA standards, but we will provide accessible alternatives on request whenever possible.

Contact for accessibility requests and feedback

If you experience any difficulty using the Rubbish Collection Wandsworth website or if you need information in an alternative format such as large print, easy read, audio, or a different language, you can contact our accessibility team. Please describe the page or service you were trying to use, what went wrong, and any assistive technology you were using.

You can contact us by email or telephone to request accessible rubbish collection information for the Wandsworth area, to report an accessibility issue, or to suggest an improvement. We aim to acknowledge your message and provide a response or next steps within a reasonable period. Your feedback helps us improve accessibility for everyone who needs to access rubbish collection services in Wandsworth.