Rubbish Collection Wandsworth Privacy Policy

This Privacy Policy explains how Rubbish Collection Wandsworth collects, uses, stores and protects personal data about its customers and prospective customers in the Wandsworth area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all individual customers, business contacts, and website or enquiry users of Rubbish Collection Wandsworth whose rubbish collection or related services are provided in the Wandsworth area.

Who we are and how to contact us

Rubbish Collection Wandsworth is a waste removal and related services provider operating in the Wandsworth area. We are the data controller of the personal data we collect about our customers and prospective customers for the purposes set out in this Privacy Policy.

You can contact us regarding this Privacy Policy or any data protection matter by using our usual customer service contact details. When you do so, please make it clear that your message relates to data protection or privacy, so it can be directed to the appropriate person.

Types of personal data we collect

We collect and process different types of personal data depending on how you interact with Rubbish Collection Wandsworth and the services you request. The main categories of data we collect include:

Identification and contact details such as your name, title, address, email address, telephone number and, where relevant, details of the person who makes a booking on your behalf.

Service and account information such as service address, access instructions, details of the waste to be collected, photographs you choose to send, booking history, job notes, and communications about your service.

Payment and billing data such as billing address, payment status, amount paid, refunds issued and method of payment. Card details are handled by our payment processor and are not stored in full by us.

Communication records including emails, telephone call notes, SMS messages, and other correspondence you send to us or that we send to you in relation to enquiries, bookings, complaints or feedback.

Technical and usage information such as basic device and browser information, IP address and information about how you use any online forms or tools we provide, where this is necessary for the operation and security of our website or booking systems.

Marketing preferences including your choices about receiving marketing communications from us and your communication channel preferences.

How we obtain your personal data

We collect personal data directly from you when you contact us to ask for a quote, request a collection, make a booking, create an account, pay for services, provide feedback or communicate with us by phone, email or other channels.

We may also receive personal data from third parties where this is necessary to provide our services. For example, we may receive contact details from a managing agent, landlord or business customer that arranges rubbish collection on your behalf in the Wandsworth area.

In some cases, technical data about how you use our online services may be collected automatically through the use of standard technologies that support website operation, security and performance.

Purposes and lawful bases for processing

We only process your personal data where we have a lawful basis to do so under data protection law and for specific, explicit and legitimate purposes. The main purposes and lawful bases are as follows:

To provide rubbish collection and related services to you in the Wandsworth area. This includes handling enquiries, giving quotes, making bookings, carrying out collections, managing your account and providing customer support. The lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

To manage billing, payments and debt recovery. We use your data to issue invoices, process payments, keep proper financial records and, where necessary, recover unpaid fees. The lawful basis is the performance of a contract and our legitimate interest in managing and protecting our business.

To communicate with you about your bookings, changes to services, service disruptions, safety information and important updates about our terms or policies. The lawful basis is contractual necessity and our legitimate interests in ensuring efficient service delivery.

To maintain and improve our services, systems and operations. We may use aggregated or pseudonymised data to monitor performance, quality, safety and customer satisfaction. The lawful basis is our legitimate interests in running and improving our business.

To send you marketing communications about our services where you have given your consent, or where we rely on our legitimate interests to promote similar services to existing customers. You can opt out of marketing at any time.

To comply with legal or regulatory obligations, including health and safety requirements, environmental regulations, tax obligations and responding to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.

Data retention

We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

Booking and service records are typically retained for a period that allows us to handle complaints, queries or disputes and to comply with regulatory and tax requirements. Payment-related records are kept in line with applicable financial and tax retention periods.

Marketing contact details are retained while you remain an active customer or until you object to or withdraw consent to receiving marketing communications, whichever occurs first, unless we are required to retain limited information to respect your opt-out choices.

When personal data is no longer required, we will delete or anonymise it in a secure manner.

Data processors and sharing of information

We may share your personal data with trusted third party service providers who act as our data processors. They process data on our instructions and only for the purposes described in this Privacy Policy.

These processors may include companies that provide payment processing, IT hosting and support, booking and scheduling tools, communication platforms, document storage, and customer service systems.

We may also share personal data with other third parties where necessary, such as insurers, professional advisers, regulators, law enforcement bodies, or waste disposal partners, where sharing is required for legal, regulatory or operational reasons.

Whenever we use processors or share your data, we take appropriate steps to ensure that your personal data is protected, including by using written agreements that impose confidentiality and data protection obligations on those third parties.

International transfers

In some limited cases, our service providers or their systems may be located outside the United Kingdom or the European Economic Area. Where this occurs, we will ensure that appropriate safeguards are in place so that your personal data remains protected in accordance with applicable data protection law. These safeguards may include using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

Your data protection rights

You have a range of rights under data protection law in relation to the personal data we hold about you. These rights apply to all Rubbish Collection Wandsworth customers and relevant individuals in the Wandsworth area, subject to certain legal conditions and exemptions.

You have the right to access your personal data and to receive a copy of the information we hold about you, together with an explanation of how it is used.

You have the right to request correction of inaccurate or incomplete personal data that we hold about you.

You have the right to request the erasure of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

You have the right to request restriction of processing in specific situations, such as where you contest the accuracy of your data or object to our processing and we are considering your request.

You have the right to object to processing that is based on our legitimate interests or that is carried out for direct marketing purposes. If you object to direct marketing, we will stop sending you such communications.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

How to exercise your rights and complaints

If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using our normal customer service contact details. To help us respond efficiently, please clearly state that your enquiry relates to data protection and specify the right you wish to exercise.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the UK supervisory authority for data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all Rubbish Collection Wandsworth customers in the Wandsworth area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.